Recent work.
Numbers represent observed change inside the engagement window. Names withheld at client request.
Give your agent an email
Stop treating AI like a chat window. Hire it. Give it an email address, a Slack handle, calendar access, and the same set of guardrails you would give a junior associate. Then leave it alone and let it work.
- Hours reclaimed per week: 12 per principal
- Median response time: Under 90 seconds
- Unauthorized sends in 90 days: Zero
- Average cost per email handled: $0.18
From benchmark to rollout: how AI improved the revenue cycle for a major portfolio
An institutional grade AI implementation that reduced delinquency by 100 basis points, accelerated collection speed by 41 percent, and delivered predictable cash flow across a major multifamily portfolio. Benchmarked in New York. Scaled to California.
- Delinquency rate: 3.7% → 2.7% (down 100 bps)
- Days to 95% collected: 17 → 10 (down 41%)
- Year over year variance spread: 5pp → 3pp (down 40%)
Reduced first-touch maintenance turnaround by 63%
Built a triage agent that reads resident messages, classifies urgency, opens work orders in AppFolio, and drafts the first vendor outreach. Eight-week build.
- First-touch turnaround: −63%
- Resident NPS: +18
- Work-order classification accuracy: 94%
Screened 217 deals in 9 weeks vs. 38 the prior quarter
Memo draft pipeline cut analyst time per deal from 4 hours to 35 minutes. IC decisions still human; the funnel widened.
- Deals screened (9 wks): 217 vs. 38 prior quarter
- Analyst time / deal: 4 hrs → 35 min
- Memo template adherence: 100%